Customer: Pediatric Achievements is the premier provider of comprehensive pediatric occupational and physical therapy services in Prince William County. Owner and Clinic Director Erin Clemens, OTR/l, BCP, CIMI, initially started Pediatric Achievements in North Carolina in 2006. Just a year later, her husband, a U.S. Marine Corps pilot, received orders for Okinawa, Japan. For the next three years, Clemens provided occupational therapy services for military families at two bases, as well as local Japanese families, running her business from a space she rented from a wellness practice and a dedicated room in her apartment. She connected with a local speech pathologist who served as her interpreter and linked her with families of children with disabilities in the local community.
When Clemens and her family returned to the U.S. in 2010 she restarted her practice as a sole practitioner doing home-based services. She soon acquired a small office in Woodbridge, Va. and gradually grew her business, adding more staff (currently 12) and expanding services.
Challenge: As the business grew, so did the piles of hard copy medical records and notes. Clemens began looking for options to go paperless. “We wanted to archive all of our medical records and I was looking for an affordable way to make that happen so my staff wouldn’t have to spend hours manually scanning using our one scanner. I saw an email advertisement for Didlake Imaging through the Prince William Chamber and realized it was exactly what we needed,” Clemens said.
Solution: Didlake Imaging got to work, scanning a dozen or more banker boxes worth of files last year, with more under way this year. While scanning the files, Didlake Imaging indexed the documents using optical character recognition (OCR), making them keyword searchable. After storing the files for six months until Pediatric Achievements signed off that all was in order, Didlake Imaging shredded all of the original files.
Results: All of the boxes that previously took up valuable office space are now condensed onto two hard drives. But, the benefits go well beyond scanned files and storage space. “What is really neat is the power of community — of small businesses helping each other,” Clemens said. “I was really thrilled we could use Didlake for our scanning services, knowing that our missions are very similar. We help transition teens and young adults into adulthood, and give back to the community and military.”
As for her experience with the Didlake Imaging team, Clemens said, “They are flexible to work with… really friendly, wonderful, down-to-earth people. Steven showed me the warehouse — everything is clean, neat and well-organized. The processes that are in place are tried and true and perfected. My experience was so seamless because of the solid processes in place.”